Privacy Policy

Last updated: 6 August 2026

Dr. Mustafa Onal Plastic Surgery Clinic (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit drmustafaonal.com, contact us, request a consultation, or use our patient coordination services.

1. Who We Are

Data Controller: Dr. Mustafa Onal Plastic Surgery Clinic
Address: Lotus Nişantaşı, Halaskargazi Cad. No:38-66 D:10 Şişli, Istanbul, Türkiye
Email: info@drmustafaonal.com
Phone: +90 533 326 91 69

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number, country of residence
• Medical enquiry information: treatment interest, medical history shared voluntarily, photos or documents you submit for consultation
• Travel and coordination details: preferred dates, accommodation or transfer requests, communication preferences
• Website usage data: IP address, browser type, device information, pages visited, referral source, cookies and similar technologies
• Communication records: messages sent via contact forms, email, WhatsApp, or other channels

3. How We Use Your Information

We use personal data to:

• respond to enquiries and provide medical consultation support
• coordinate appointments, treatment planning, and international patient services
• communicate before, during, and after your treatment journey
• improve our website, services, and patient experience
• comply with legal, regulatory, and professional obligations
• maintain website security and prevent misuse

We process personal data based on your consent, our legitimate interests in operating the clinic and website, performance of pre-contractual steps, and compliance with applicable law.

4. Medical Information

Any health-related information you share is treated with heightened confidentiality and is used only for consultation, treatment planning, and patient care coordination. We do not publish identifiable patient information without explicit consent.

5. Sharing Your Information

We may share information only where necessary with:

• clinic staff and patient coordinators involved in your care
• hospital partners and accredited medical facilities where treatment takes place
• trusted service providers such as hosting, analytics, communication, and transfer/accommodation partners
• legal or regulatory authorities when required by law

We do not sell your personal data.

6. International Transfers

Because we serve international patients, your information may be processed in Türkiye and, where applicable, in other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including medical, legal, accounting, and operational requirements.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

9. Your Rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data, and to withdraw consent where processing is consent-based.

To exercise your rights, contact us at info@drmustafaonal.com.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

11. Third-Party Links

Our website may contain links to third-party websites or platforms such as social media channels. We are not responsible for the privacy practices of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

13. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:
Dr. Mustafa Onal Plastic Surgery Clinic
Lotus Nişantaşı, Halaskargazi Cad. No:38-66 D:10 Şişli, Istanbul
info@drmustafaonal.com | +90 533 326 91 69